Technical/Customer Service Representative

Industry

Medical gas pipeline equipment

Job Type

Full time

Primarily inside – light occasional travel

Employee

Years of Experience

1 +  of customer and / or technical service

Career Level

Experienced (non-manager)

Summary

Help customers troubleshoot and repair our full range of medical gas pipeline products including; manifolds, alarms, outlets, zone valve boxes, gas control panels, sleep lab control panels, conversion kits, risers, hyperbaric valve outlet boxes etc. over the phone.  Take care of all typical customer service needs for our customers.  Provide a professional experience that increases customer satisfaction, loyalty and exceeds their expectations.

Responsibilities
  • Work directly with customers and internal teams to resolve issues
  • Provide issue feedback via our ISO 9001 & ISO 13485 management issue log
  • Maximize customer support by providing help desk and technical advice
  • Provide product pricing and availability to our customers
  • Process orders and communicate status of orders to customers
  • Answer low to middle volume of inbound calls and e mails from customers and end users
  • Ensure that customer issues are dealt with and communicated precisely to the appropriate personnel

 

Job Requirements
  • 1 – 2 years’ work experience as a customer service or technical service representative
  • Associates degree (preferably in business or engineering)
  • General mechanical and electronics knowledge
  • Excellent written and oral communication skills
  • Strong problem solving and troubleshooting skills
  • Working knowledge of word processing, spreadsheet and presentation software
  • Ability to think logically
  • Strong customer-facing skills
  • Ability to work independently
  • Bilingual Spanish a plus
  • Knowledge of NFPA 99 a plus
  • Knowledge of CGA a plus
  • Knowledge of medical gas pipeline equipment a plus
  • We offer competitive medical, simple IRA and vacation benefits.  Salary commensurate with experience.  Candidates seeking a challenging new opportunity are encouraged to apply.